Your compensatioon can be claimed right here
With our online forms for private and business travellers you can easily claim compensations for flights that are delayed, annulled or missed. In just a few minutes we have all necessary information to check if you are eligible, and to what amount.
Use this form for claims as a business traveller.
Use this form for claims from a private voyage like a visit to friends and family or a vacation.
In order to be able to represent you legally an authorization is mandatory. It can be downloaded with a simple click on the button on the right. Please print it, fill it out and send it back to us by mail or as a fax to this number: +49-2224-98 60 022
If a company is claiming out of its own right for an employee, an additional authorization from the employee concerning the company’s travel policy is mandatory. Otherwise our form for an assignment of claims can be used. It can be found in our download area with the link provided on the right. Please print it, fill it out and send it back to us by mail or as a fax to this number: +49-2224-98 60 022